In offering you the very best customer service and ongoing support we know what an important role our technical support team have to play.

That’s why at CBS all of our engineers are directly employed by us and have ongoing training and attend manufacturer update courses. We limit our engineers to cover circa 50% of the devices they need to service, compared to the industry average to ensure faster response times and to build client relationships.

Furthermore we understand how much disruption machine downtime can affect your business. That’s why Citi Business Systems have put proactive measures in place to give you maximum uptime. This includes our bespoke remote monitoring software and regular preventative maintenance checks.

When a machine does need servicing or requires repairs, our pro-active measures mean your dedicated engineer will be on site quickly and armed with the correct parts needed to get you back up and running.

Our industry leading guarantee will have you safe in the mind we will be with you in four hours or less – if we’re late we’ll credit you £150 against your monthly bill.